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The internet may be faster in the mornings or on weekdays when fewer people are online, compared to busy peak-times when there’s high local demand for the internet (around 8-10pm or during big events e.g. If you’re working from home using a VPN, this extra level of protection could be affecting your broadband speed, especially during peak office hours. Try disconnecting and reconnecting to the VPN (Virtual Personal Network). Unlike an Ethernet connection, WiFi signal can be disturbed by obstacles such as walls, furniture and doors. Using an Ethernet cable to connect devices, like your online gaming console or laptop, to the Hub is a reliable way to get fast speeds.
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If a device is still struggling with WiFi speed, check the latest software is installed and update your internet browser – quick note: newer devices have better reception than older ones. Run our clever tests to find and fix issues with your home’s connection and check for issues in your area.ĭisconnect devices around the home that aren’t currently being used to try to speed up the internet connection and boost WiFi signal. Turning the Hub off and on again to reboot it, every two months, helps correct slow speeds caused by buffers. Positioned at least half a metre away from objects such as TVs, wireless speakers, cordless phones and radiators (keep the Hub cool).
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But if you’re getting broadband speed test results that are close to our estimated speeds for your package and you’re finding that the connection is too slow, it may be time to upgrade your broadband to a faster speed.
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You can also follow our guide on how to improve latency. These tips and tricks can help improve connection and combat slower speeds. Test your broadband speed at different times of day for an average reading.

Check your device is not too old to be compatible with high broadband speeds.Switch off antivirus software and firewalls, if possible.Disconnect your other devices or consoles from the WiFi as they can interfere with the signal.
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They are mathematically produced and allocated by the Internet Assigned Numbers Authority (IANA), a division of the Internet Corporation for Assigned Names and Numbers (ICANN).Our broadband speed test is generally pretty accurate and the results are a good reflection of the speeds you were getting during the test. Each number in the set can range from 0 to 255. IP addresses are expressed as a set of four numbers - an example address might be 192.158.1.38. It is a string of numbers separated by periods.


IP addresses provide a way of doing so and form an essential part of how the internet works. The internet needs a way to differentiate between different computers, routers, and websites. IP addresses are in essence, the identifier that allows information to be sent between devices on a network: they contain location information and make devices accessible for communication. IP stands for “Internet Protocol,” which is the set of rules governing the format of data sent via the internet or local network. An IP address is a unique address that identifies a device on the internet or a local network.
